Refund policy

Returns & Refunds

Every Modern Staple item is printed and made just for you when you order. Because each piece is made to order, we don't restock or resell returns — so we're unable to accept returns or exchanges for change of mind, or for the wrong size or color being ordered. Please check the size chart on each product page before ordering, and contact us at info@modernstaple.shop if you're between sizes. We're happy to help.

If something's wrong with your order, we'll make it right.

Damages and issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, misprinted, or you received the wrong item, contact us within 30 days of delivery at info@modernstaple.shop with your order number and a photo of the issue. We'll evaluate it and send a replacement or issue a refund. You won't need to ship the item back to us.

Lost or undelivered orders
If your order hasn't arrived, contact us within 30 days of the expected delivery date and we'll sort it out.

Cancellations
Orders can be changed or cancelled within 24 hours of purchase, before production begins. Once an item enters production, it can no longer be cancelled. Email info@modernstaple.shop as soon as possible.

Exceptions / non-returnable items
Because all of our products are made to order, they are considered custom items and are not eligible for return or exchange except in the cases described above. We also cannot accept returns on sale items or gift cards.

Exchanges
As our items are made to order, we don't offer direct exchanges. If you'd like a different size or design, please place a new order.

European Union 14 day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Contact us at info@modernstaple.shop to start this process. Your item must be unworn, unused, and in its original condition, and you'll need your receipt or proof of purchase.

Refunds
We'll notify you once your claim has been reviewed and let you know whether the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at info@modernstaple.shop.

Questions about any of this? Email info@modernstaple.shop — we're happy to help.

 

This policy applies to purchases made at modernstaple.shop. Purchases made on Etsy or TikTok Shop are governed by the policies posted on those platforms